[LYNDA] Effective Listening

Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few of us have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.
Topics include:

• Recalling details
• Empathizing
• Avoiding distractions and the feeling of being overwhelmed
• Clarifying your role
• Using attentive nonverbal cues
• Paraphrasing what was said
• Matching emotions and mirroring

Part 1 Part 2